Frequently asked questions

Gofile is a cloud storage and content distribution platform. You can upload files, organize them in a full-featured file manager, share them publicly or privately, and — with Premium — generate direct links for embedding and integrations.

Drop your files on the home page — no sign-up needed. A share link is created before the first byte is even uploaded, and you receive it (with a QR code) as soon as the upload completes.

For advanced options — folder structure, permissions, tags, imports, bulk actions — use the File Manager.

No. A free guest account is created automatically on your first visit, so you can upload and share right away.

Adding an account with your email address (also free) lets you recover access from any device and keeps everything in one place. Premium accounts unlock permanent storage and advanced features.

Gofile is passwordless: enter your email address and we send you a secure login link. Clicking it signs you in — there is no password to remember or to leak.

You can attach several accounts to the same device and switch between them instantly from the sidebar.

Your profile page shows your account token (masked by default). It authenticates API calls and some advanced tools — treat it like a password.

For guest accounts this token is the only way to recover the account, so keep it somewhere safe. If you reset it, the old token is invalidated immediately and any app or script using it must be updated.

Free accounts (guest and standard) use temporary storage designed for quick sharing.

Content is kept for 10 days of inactivity, and stays longer as long as it keeps being downloaded. Premium provides long-term storage designed for permanent access.

Instead of being deleted, content past its storage period may be moved to cold storage for preservation. Cold storage items aren’t directly downloadable until they are imported back into an account space.

Importing requires a Premium account.

Yes. A folder’s Access & permissions settings include an expiration date — once reached, the content is no longer accessible to visitors.

Short answer: Gofile uses SI (decimal) units everywhere — 1 KB is exactly 1,000 bytes and 1 GB is exactly 1,000,000,000 bytes — while Windows divides by 1,024 and shows slightly smaller numbers for the same bytes.

Windows’ “1 GB” is actually 1,073,741,824 bytes; the correct label for that 1,024-based unit is GiB (gibibyte), as defined by the IEC standard. We use the SI gigabyte — the same unit as hard drive manufacturers, macOS and most cloud services — and, crucially, the same unit our plans, quotas and billing already use: a 3 TB plan is exactly 3,000,000,000,000 bytes, everywhere on Gofile.

So if a file looks bigger on Gofile than in Windows Explorer, nothing grew — it’s the same bytes measured with a decimal ruler instead of a binary one.

We never throttle bandwidth: uploads and downloads run at maximum speed for all users.

Accounts do have a monthly traffic allowance (see the Premium page for current numbers), and you can check your usage at any time on your profile page.

Some download functionality can be temporarily restricted until your traffic usage falls back under the limit. Upgrading to Premium raises the allowance.

For security and platform stability, some endpoints are rate-limited. If limits are repeatedly exceeded, the originating IP address may be temporarily blocked.

If you have a legitimate high-volume use case, contact support to discuss options.

A download page link opens a Gofile page where visitors can browse the folder, read its description, preview media and download what they need.

A direct link (Premium) serves the content immediately, without the page UI — useful for embedding and integrations — and supports extra restrictions.

• Public/private visibility per folder
• Password protection
• Expiration dates
• IP allow-lists and domain allow/block rules on direct links
• Optional basic authentication on direct links

For folders, direct links serve a ZIP archive containing all the files.

We aim to collect only what is needed to operate the service. When you add an account, we store your email address; when you purchase Premium, billing-related information is collected to process payments and generate invoices.

For full details, see our Privacy Policy.

Yes — your content is encrypted on our servers.

Gofile is not end-to-end encrypted, though: that would make server-side features like previews, ZIP downloads and search impossible.

Content that violates our Terms of Service may be removed, and accounts may be restricted.

To report abusive content, use the Report abuse button on the content’s own page — it attaches the content automatically — or see our Abuse Policy.

Our two main storage datacenters are located in Paris and Phoenix.

To keep transfers fast worldwide, we also operate upload/download proxy locations: Paris, Phoenix, New York City, Singapore, Hong Kong, Tokyo, Sydney and São Paulo.

You can pick your upload proxy in your profile preferences — running the speed test helps you choose the best one.

You’ll find it on the API page. The API is in BETA and can evolve.

Most endpoints require a Premium account. Basic operations — uploading and basic content management — are available to free accounts.

Yes, per endpoint — exceeding them returns HTTP 429 responses. For large integrations or higher limits, contact support.

Yes. The free tier is designed for quick sharing, and Premium covers permanent storage, higher limits and advanced features.

See the Premium page for current plans, pricing and allowances.

A subscription is a fixed monthly plan with defined storage and traffic allowances. Pay-as-you-go is credit-based and designed for flexible or high-volume usage.

Pay-as-you-go includes a minimum monthly usage — check the Premium page for details.

Yes — for billing questions or invoice support, reach us via the contact page. Payments are processed by our Merchant of Record (Number X Europe OÜ), which may appear on your bank statement.

Yes — an alpha desktop app exists, currently intended for Premium accounts. It is still experimental, so we don’t officially advertise it yet; availability and distribution may evolve as it matures.

For synchronization today, rclone has an official Gofile implementation.

Downloads should generally be fast. If they aren’t, the cause is usually your network (ISP, VPN, corporate firewall) or temporary server load.

Upload speed depends heavily on your distance to the selected upload proxy — pick the closest one in your profile preferences; the speed test can help you choose.

If uploads are slow, we recommend Chrome or Edge: in some setups Firefox can have major upload speed issues. For very large uploads, prefer a stable wired connection — and if possible, try another network (some VPNs and corporate networks throttle uploads).

• The content may have expired — free storage is temporary.
• The folder may be private or password-protected.
• The content may have been removed following Terms of Service violations or abuse reports.

If you believe this is an error, contact support and include the link.